We performed a self-initiated audit at the Curseen-Morris Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of February 5, 2023. The delivery units included the Brookland Station, Lammond Riggs Station, and Ward Place Annex located in Washington, DC.
We issued individual reports for the three delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited. We also identified other issues related to the sortation of packages for dispatch to the P&DC.
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