During the week of May 13, 2024, we performed audits at the Kansas City Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Kansas City, MO, area. The delivery units included the Hickman Mills Station, Kansas City, MO; the Robert L. Roberts Station, Kansas City, KS; and the Shawnee Mission Post Office, Mission, KS.
We issued individual reports for the three delivery units and the P&DC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at the three delivery units. The team also identified issues at the Shawnee Mission Post Office related to the separation of packages for dispatch to the P&DC.