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USPS issued iPhone and iPad users must update operating system

December 6, 2023

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Postal Service employees who have a USPS-issued iPhone or iPad must update the operating system or their device will be quarantined, starting Dec. 13.

Apple released the operating system update — called iOS 17.1.2 — Nov. 30.

The update is available through the iPhone or iPad’s Settings app.

The download and installation will take from 15 minutes to 1.5 hours. Employees will not be able to use their devices during the process.

“This action is necessary to safeguard against cyberthreats,” said Heather Dyer, chief information security officer.

A step-by-step guide on how to update software on iOS devices is available on the IT Self Help/ServiceNow portal.

Employees with questions about the update can call the IT Service Desk at 800-USPS-HELP.

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