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Poor service performance showed across the spectrum last week. It was a worrisome week.
Only 63.5% of First-Class letters were delivered on time last week, with more than 8% more than five days late. First-Class flats performed comparably to letters but with only 3.8% more than five days late. An average First-Class letter took nearly five days to deliver.
Marketing Mail service performance was slower than YTD in all categories, including a worrisome slowdown in Intra-SCF performance. This figure, which measures how long it will take to deliver mail that is entered in the delivery SCF, is generally rock-steady but has slipped from 2.24 days to 2.54 days for Marketing Mail letters.