Thu. Feb 29th, 2024

USPS responds to reports of no heat at metro Atlanta post office

January 4, 2024


SMYRNA, Ga. — The U.S. Postal Service is responding after reports and concerns surfaced about a Cobb County post office that seemed to be without heat for weeks.

A viewer reached out to 11Alive worried about the workers, especially during the cold spell this week.

Linda Langston goes to the Smyrna post office on Windy Hill Rd. about once a week. She sends money orders, drops off mail, gets copies made and takes advantage of other services. Amid the holiday rush at the post office, it wasn’t the drop boxes that were getting all the attention, it was the drop in temperature.

In a statement, a U.S. Postal Service spokesperson confirmed issues with the heating system at the post office and that local management had worked with a local contractor to make repairs.

“Yesterday when I came in, it was colder inside there than it was outside,” Langston said. “It was my hands, my nose, everything was cold. I asked the girl and she said they had no heat for a month or two.”

The place she relied on so much gave her the cold shoulder. Langston said customers complained about how chilly it was inside the post office for weeks. The heat reportedly was not on, and employees felt the chill too.

“Employees told me they’ve had the flu, they’ve been sick, and she said it’s just miserable to work in the cold like this,” Langston said. “All day like that in those conditions. I told her this was inhumane, and she said absolutely. It was pitiful. She had a hat on and gloves and everything. She said she still couldn’t hardly stand it. It was just miserable.”

“The well-being of our employees and our customers is the priority of the Postal Service. Regarding issues with the heating system at the Smyrna, GA Post Office at 850 Windy Hill Rd SE, Smyrna, GA 30080, local management is aware and has taken steps to address the matter. While repairs are being made, temporary portable heating units have been deployed on site. We continue to work with a local contractor to ensure repairs are made promptly. Postal management will continue to monitor the system’s performance to ensure a suitable comfort level for our employees and our customers. We apologize for any inconvenience that may have been experienced. The specific cause of the issues is undetermined at this time. Currently, the heating system is in working order. We will continue to monitor and address performance.” 

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