We performed audits at the Kansas City Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Kansas City, MO area during the week of May 13, 2024. The delivery units included the Hickman Mills Station, Kansas City, MO; Robert L. Roberts Station, Kansas City, KS; and the Shawnee Mission Post Office, Mission, KS.
We issued individual reports for the three delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
We identified deficiencies affecting mail delivery and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed. We also identified issues with separation of packages for dispatch at the Shawnee Mission Post Office.
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Kansas City P&DC. We also identified one additional area related to safety and security.