Background
The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 330 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide worldclass visibility and tracking of mail packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.
This report presents the results of the efficiency of operations at the Tallahassee Processing and Distribution Facility (P&DF) in Tallahassee, FL (Project Number 24-084). It responds to concerns raised by U.S. Representative Neil Dunn about delivery operations in the Tallahassee area. The Tallahassee P&DF is in the Gulf Atlantic Processing Division and processes letters, flats, and packages. The Tallahassee P&DF services multiple 3-digit ZIP Codes in urban and rural communities.
Our objective was to evaluate the efficiency of operations at the Tallahassee P&DF.