USPS Falling Short on Processing Facility Work Hour Reduction Goals, Says Audit

The Postal Service fell short of its goals for reducing work hours at its processing facilities over 2022-2024, an inspector general audit has found, citing reasons including unexpected rises and falls in package volume and overall decreased productivity at those facilities—in some cases related to realignments in that time under the Delivering for America program.

The USPS had planned a reduction of 28 million hours in that period among its more than 100,000 employees working at more than 300 facilities, but achieved only a 17.3-million-hour reduction, “which resulted in at least $174.8 million in additional cost” compared with what was budgeted.