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The report generally supports the Postal Service’s own year-end findings that it provided a significantly higher level of service this year, compared to the widespread mail and package delays it saw in December 2020.
USPS hired more than 51,000 temporary employees to prepare for its busy year-end period. Of those, it hired 43,000 processing employees and 8,000 retail and delivery employees.
USPS also converted more than 63,000 pre-career employees to career positions, in an effort to reduce workforce turnover.
The IG report found USPS maintained about an 80% level of employee availability, approximately the same level of staffing it had for the fiscal 2021 holiday season.