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Millions of federal employees, military members and retirees are enrolled in the Thrift Savings Plan. This past June, the TSP moved to the new recordkeeper vendor Accenture, touting better security and functionality for these users. Those same users reported many problems with the recordkeeper transition, including excessive customer service wait times and issues with usability. While there have been improvements, the transition was a slog and there are still outstanding issues.
Abraham Grungold is a financial professional as the owner of AG Financial Services, a longtime federal employee and a member of the exclusive TSP millionaires club. He joined the podcast to talk about the TSP site transition and where things stand now