Fri. Mar 1st, 2024

Introducing package returns with Uber

October 4, 2023


Uber’s mission is to change the way people, food, and things move through cities. With the launch of Uber Connect three years ago, we’ve simplified the way you can send items to friends, family or colleagues across town*.

Now we’re adding a new way to save you time and effort with a much-avoided chore: taking care of the packages you need to return but have been ignoring.

Your trip to the post office? With Uber Connect, it’s covered. Here’s how it works:

  • Tap a Button, Return a Package: With our new “Return a Package” feature, you can have a courier pick up your prepaid and sealed packages – up to five at a time –  and drop them off at a local post office, UPS, or FedEx.
  • Live Tracking: Customers can track their package in real-time in the Uber app. The courier will send a visual confirmation or photo of the receipt when the drop-off is completed.
  • Uber One Members Save BIG: Return a Package is a flat $5 fee—or only $3 for Uber One members. 
  • Availability: Return a Package is available starting today in the Uber and Uber Eats apps for customers in 4,950+ cities throughout the United States, including Austin, Chicago, Dallas, Denver, San Francisco and Washington DC.
  • According to research from the National Retail Federation, 79% of shoppers under 30 think mail returns are somewhat or very annoying. And with the busy holiday shopping and gifting season fast approaching, we know returns are inevitable – whether it’s the wrong size, the wrong color, or the wrong gift idea entirely.

    Now, Uber can help you get your return en route — saving you time, effort and most importantly, getting you one step closer to a refund.


    Available in the following major metro areas: Atlanta, Austin, Baltimore-Maryland, Boston, Charleston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Connecticut, Dallas, Denver, Detroit, Fort Myers-Naples, Hampton Roads, Honolulu, Houston, Inland Empire, Indianapolis, Jacksonville, Kansas City, Las Vegas, Lehigh Valley, Los Angeles, Miami, Milwaukee, Minneapolis – St. Paul, Nashville, New Jersey, New Orleans, NYC Suburbs, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh-Durham, Richmond, Sacramento, St. Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa Bay, Tucson, upstate NY, and Washington D.C.

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