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Handling the mail is the Postal Service’s sacred trust

May 29, 2024
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The Postal Service is reminding employees of their duty to protect the sanctity of the mail.

USPS delivers important items such as medications, bills, payments, gifts for loved ones and other items of value to its customers every day.

Customers put their trust in the Postal Service. Each letter and package should be treated with care and respect. Letters and packages should be delivered to their destination on time and untampered with.

Mail theft and the willful delay, damaging or destruction of mail erode the public’s trust and drive customers away.

Employees who steal, delay or destroy mail can face administrative action — including removal from employment — and criminal prosecution.

Employees who are having trouble delivering on their assigned routes should speak with a supervisor.

The free, voluntary USPS Employee Assistance Program (EAP) is available 24/7 to assist any employee, including those experiencing personal issues that may be affecting their ability to properly perform their job duties.

EAP counselors can be reached by calling 800-EAP-4YOU (800-327-4968).

For ethics-related questions, email the Ethics and Legal Compliance team or call the ethics helpline at 202-268-6346.

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