Thu. Jul 18th, 2024

Government Agency Ratings Remain Largely Negative – U.S. Postal Service Still Top Rated

October 17, 2023


Six other government entities garner positive ratings ranging from 40% to 49% in the Sept. 1-23 Gallup poll — the State Department, Centers for Disease Control and Prevention (CDC), Department of Homeland Security, FBI, CIA and Federal Emergency Management Agency (FEMA).

With the exception of NASA, which has been tracked since 1990, Gallup has periodically asked Americans to rate a variety of federal agencies and departments since 2003, though the trends for half of the agencies started in 2009 or later. Many agency ratings dropped sharply between 2019 and 2021, and none have returned to their pre-pandemic levels. The USPS is the only agency of the 16 that has enjoyed majority-level positive ratings since 2003. Most of the current ratings are at or below the trend averages, and nine of the 16 agencies are at or near their lowest points in the trend.

There has been little change in agency ratings since last year. The only significant shift has been a six-percentage-point decrease in Americans’ rating of the CIA.

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