The agency that manages the Thrift Savings Program needs to take more oversight in the operation of the systems contract managing the program, the Government Accountability Office said on Aug. 1.
The government watchdog said in a report that because the Federal Retirement Thrift Investment Board did not adequately oversee the contract performance of the system managing the $895 billion, 401(k)-style retirement savings program, some federal employees were unable to access their accounts, complete transactions, receive benefits and faced other problems.
“Specifically, in planning for the TSP acquisition, FRTIB initially lacked policies and procedures for acquiring managed services and developed them while in the acquisition process,” the report said. “FRTIB also defined high-level requirements for the services it desired but did not ensure the TSP recordkeeping system was consistent with these requirements before the system was launched.”
