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USPS Syncs Service Levels for Package Delivery

June 27, 2022
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The U.S. Postal Service is shortening the promised service levels for two of its ground delivery products, syncing them with its First Class Package Service (FCPS), a move the USPS says will drive efficiency by consolidating processing and transportation of volume from all three products.

Beginning Aug. 1, SLAs for Retail Ground and Parcel Select Ground will be upgraded from a range of 2-8 days to a range of 2-5 days, at the same price, excluding shipments of hazardous materials or live animals. The USPS said the consolidation will enable greater optimization and better utilization of processing and delivery networks.

Retail Ground handles packages, thick envelopes and tubes between 1-70 lbs. that don’t require FCM service, used by retail customers. Parcel Select Ground is similar but used by commercial shippers.

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