USPS chief wants agency to improve end-to-end shipping visibility

The agency’s efforts to boost transparency include using Bluetooth devices to identify bottlenecks for high-value shippers, a spokesperson said.

The U.S. Postal Service is working to enable end-to-end visibility into every parcel flowing through its network to mitigate delivery delays, Postmaster General David Steiner said during a Senate committee hearing last week.
Limited visibility leads to cases in which a wedding invitation gets delivered after the wedding date, or a bill arrives after its due date, according to Steiner. Improving visibility will allow the agency to notify plant managers when parcels at their location are delayed so they can address the issue, he added.
“I would rather have 100% of the mail delivered within a reasonable period of time than saying, ‘Let’s just have 95% delivered in a certain period of time, the other 5% we don’t care,’” Steiner said at the hearing in front of the Senate Committee on Homeland Security and Governmental Affairs.