My name is Chloe Bickman and I’m a USPS customer services supervisor in New Orleans.
I ensure that mail carriers are prepared for their routes, assignments are evenly divided, and customers are receiving their mail and packages in a timely manner.
Recently, a customer in an area of new construction was not receiving mail and was anxiously waiting on a check. After speaking with the carrier, going into the system and making a phone call, I discovered that the customer’s paperwork had been received but the address was not scheduled to be active until the next day.
He was very relieved to start receiving his mail!
I joined USPS in 2018 as a city carrier assistant, then worked as a customer services supervisor in a temporary capacity before getting the position permanently in 2022.
Every day I learn something new. USPS changes day to day, hour by hour. It’s fast-paced and keeps me on my toes. There are so many opportunities.
Recently, during the Allen Toussaint stamp dedication ceremony, I got to see firsthand how the national events team at USPS headquarters works. I majored in mass communications in college and found it all very interesting.
When I’m not at work, I enjoy traveling, running and trying new cuisines.
I’m definitely a New Orleanian. I go to the French Quarter to get beignets, and I love going to all the festivals in town.
Being a customer services supervisor is challenging but rewarding.
