It started in June 2021: A suspicious package was on its way to southern New Jersey from sunny California. The U.S. Postal Inspection Service seized and searched the 8-lb. parcel,…

The Postal Service has generally improved its procedures and practices to decrease the number of supervisor vacancies by streamlining the supervisor hiring process and engaging potential applicants during job fairs…

We performed audits at the Kansas City Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Kansas City, MO area during the week of…

While the introduction of Ground Advantage simplified the flow of packages through the Postal Service network, service performance goals were not met for Ground Advantage, Priority Mail Express, or Priority…

Almost all postal employees are honest, hard-working individuals. However, there are a few bad apples, and the role our Office of Investigations has in protecting the mail and the American…

We issued individual reports for the three delivery units and the MPAs we visited. We also issued another report summarizing the results of our audits at all three delivery units…

We found that the Postal Service did not participate in incentive programs related to electric vehicles and requisite charging infrastructure. We identified 13 available incentive programs the Postal Service may…

We identified opportunities for the PRC to improve its overall project management processes, and its use of recommendations from the contractor it hired to help implement the strategic plan

It’s both. The Postal Service is a unique institution, with elements of both a business and a public service.

The SPM system accurately calculates service performance scores using data gathered from scans made by clerks at collection, mail carriers at delivery, and automated scans from mail-processing equipment. However, we…