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Risler went to the Rockville Post Office and spent $19.65 to insure her $1,255 wedding ring’s journey to Missouri.
But the ring never made it to its destination.
Risler says USPS tracked her ring to Kansas, but after that it’s not clear what happened to it.
“I went to the local post office and they gave me a claim form,” said Risler.
Risler filled out the form and sent it off, but after months of emails and phone calls with USPS, Risler discovered she had used the wrong form.
In October 2022, Risler obtained the correct form— a Domestic Claim “PS Form 1000.”
But it was too late.
WRTV Investigates did some checking and found USPS has specific time frames to file a claim for lost mail or packages.