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Pressure builds on OPM to fix delays, backlog in retirement services

April 10, 2023

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The Office of Personnel Management is taking more heat from Congress about long-standing delays and a backlog of cases in federal employees’ retirement services.

Lawmakers urged OPM for answers on how the agency plans to modernize its system for processing federal employees’ retirement applications, which is largely paper-based.

“With one in three federal employees eligible to retire this year, OPM will continue to face strains unless the agency takes concrete steps to improve its review process,” the lawmakers said in a press release Monday.

The push from Congress comes as many federal employees continue to experience long delays in the processing of their retirement claims — something that has remained a challenge for OPM for years.

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