USPS, DMV pilot program rides along smoothly
The Postal Service has extended a pilot program that provides customers at select California Post Offices with state motor vehicles services.
The pilot, which began last fall, will now continue until October 2022.
Through the program, the California Department of Motor Vehicles (DMV) has placed self-service kiosks in participating Post Offices in San Francisco, Sacramento, Rancho Cordova, Paradise, Oakland and Los Angeles.
The kiosks allow customers to perform many DMV transactions, including renewing vehicle registration and requesting replacement registration cards or stickers.
So far, more than 4,900 transactions have been completed on the kiosks, which the Postal Service promotes through channels such as Informed Delivery and social media.
“Now we are in the DMV’s peak season, so we are going to pick up our Informed Delivery digital campaigns,” said Kaitlyn Alves, a USPS digital business financial evaluation specialist.
This pilot could lead to Post Offices in other states offering similar DMV services, Alves said.
“We are working to identify additional opportunities. We are also exploring other ways we can work with California or other state governments,” she said.
“That has always been the goal. Not only to provide additional revenue for the Postal Service, but also to leverage the postal infrastructure to help those communities that are underserved,” Alves said.
She added the program also complements the Postal Service’s goal of becoming a leading “storefront” for government services for the public, consistent with the agency’s 10-year Delivering for America plan.