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At the recent NAPS national convention in New Orleans, I was concerned to hear our members describe what a day at work looked like for a delivery supervisor in Customer Service. It went a little like this:
- Manage clerk operations.
- Manage carrier operations.
- Manage all the programs required to be completed each day.
- Manage window operations.
- Go deliver mail.
Wait! Go deliver mail?! Let’s make sure we understand the role of a Customer Service supervisor. Our job is to manage the processing and delivery of mail by craft employees—not to deliver the mail!
Some individuals in local senior leadership clearly have forgotten our roles. Through the consultative process, NAPS asked USPS Headquarters Labor Relations for an explanation regarding when EAS (non-bargaining) employees can be forced, coerced or otherwise required to case routes or deliver mail.
