The Postal Service delivers important items such as medications, election ballots, utility payments and holiday gifts for loved ones every day for millions of customers.
When customers entrust USPS with their letters and packages, they expect that each piece will be delivered to its final destination on time and in its original condition.
It is the duty of all Postal Service employees to protect the sanctity of the mail. Every piece of mail is important and should be treated with care.
Willful acts of mail theft, mail delay and mail destruction damage the public’s trust in the Postal Service and negatively affect the business. It only takes one negative experience for a customer to take their business to a competitor.
Employees who delay, hide, destroy or steal mail can face administrative action — including removal from employment — and possible criminal prosecution.
Employees who are having trouble delivering on their assigned routes should talk to a supervisor.
The Postal Service’s free, voluntary Employee Assistance Program (EAP) is available 24/7 to any employee to assist in resolving personal concerns that may be affecting their ability to properly perform their job duties.
EAP counselors can be reached by calling 800-EAP-4YOU (800-327-4968).
Employees who have questions should call the USPS Ethics Office helpline at 202-268-6346 or send an email to ethics.help@usps.gov.
The Postal Service is observing Ethics Awareness Week from Aug. 15-19.