A spokesperson from the U.S. Post Office spoke about the role of AI and ML in modernizing the postal service, and serving a changing consumer landscape.
With the rise of digitalization, every industry is seeing a change in how it operates – including the U.S. Postal Service.
Pritha Mehra, chief information officer at the U.S. Postal Service spoke on the first day of the 2022 AI Summit New York about how the service is undergoing rapid changes in response to shifting customer needs and increased deployment of technological innovations.
“The postal service is a very complex logistics system that uses a lot of captured data,” she said. “Delivering mail requires a vast amount of manpower, infrastructure and network data and we’ve been working to modernize our tech portfolio to create a data-driven, holistic and automated environment to enable operational excellence and customer service.”
The U.S. Postal Service has announced its commitment of more than $40B in investments to transform this nationwide network to develop services relevant to the modern mailing and shipping customer.