Washington, D.C. – Congresswoman Harriet Hageman, alongside Congressman Jared Golden (D-ME), introduced the Instituting Notification Formalities on Reorganizing Mail (INFORM) Act of 2025 to improve transparency and accountability within USPS. This bill responds to USPS’s failure to properly notify customers about significant reforms under its Delivering for America (DFA) Plan which has exacerbated delays and increased costs, particularly in rural areas. The INFORM Act enhances transparency by requiring USPS to post physical notices in affected post offices when requesting an advisory opinion from the Postal Regulatory Commission (PRC), ensuring the public is informed about proposed changes, impacts, timelines, and opportunities for input.
“I have heard from USPS employees and customers in Wyoming frustrated by postal service disruptions with no clear resolution in sight,” said Rep. Hageman. “The Postal Regulatory Commission found that the Delivering for America plan would negatively impact Wyoming and other rural states, yet USPS continues to pursue these changes without properly informing the public. One glaring example from the Advisory Opinion reveals that mail sent from central to western Wyoming would be diverted through four processing facilities in three different states, causing substantial delays. When mail service is disrupted, USPS customers—who rely on it for everything from prescription medications to business operations—deserve clear and timely notice. This bill helps protect Americans from being blindsided by future reforms.”
“Over several years, Mainers have been blindsided by proposed changes to postal operations that would undermine service and delivery times, particularly in rural Maine,” said Rep. Golden. “USPS is slow to respond to questions from the public, routinely refuses to share information, and gives short notice of new proposals or public comment deadlines. Mainers, through great effort, have nonetheless successfully fought off closures and consolidation, but it shouldn’t be this hard. I am happy to work with Rep. Hageman on the INFORM Act, to bring greater transparency and give the pubic more opportunities to speak up and be heard.”
