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- FedEx is standing firm on its use of peak season surcharges, even as competitors in the U.S. Postal Service and Amazon Shipping will deliver this year without the added holiday fees.
- Peak season surcharges allow FedEx to boost its capacity and provide strong service during a high-demand period, EVP and Chief Customer Officer Brie Carere said on an earnings call last week. Rival UPS has offered similar reasoning for its holiday fees.
- “From a pricing strategy perspective, we’re committed to our strategy, which does include peak surcharges,” Carere said. “We think that’s really important. We need to invest in the network.”