Federal workers finding little help as IT problem causes headaches with retirement program

More than 6 million Americans, including tens of thousands of them here in Georgia, have their retirement savings in the federal Thrift Savings Plan.

It’s essentially the 401K for federal workers.

But for months, many plan participants have had trouble accessing their accounts and even had money deducted or transferred incorrectly.

Channel 2 consumer investigator Justin Gray found this is all tied to problems with a major IT transition

From retirees unable to access their savings to current federal employees who had wages garnished for loans they never received — these are big problems.

And when people tried to call TSP for help, they often couldn’t get through to anyone.