Had the U.S. Postal Service incrementally made improvements over the years, Postmaster General Louis DeJoy says, Americans wouldn’t know who runs their mail agency. And DeJoy, the controversial leader of the mail service, wouldn’t be making “uncomfortable” changes at the Postal Service to make it fit for evolving consumer habits.
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“And despite all this stuff, I never really feel any stress about it,” DeJoy told The Washington Post in an interview.