Letter carriers will be able submit sales leads on their mobile delivery devices, starting July 11.
The devices now have an “Employee Lead Entry” option, allowing carriers to enter a customer’s information and indicate which products or services they spoke to the customer about.
“GPS technology allows for certain fields to be prepopulated, reducing the time it takes to enter a lead,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “This new feature will eliminate the need for postmasters and customer services managers and supervisors to have to enter the leads for the carriers.”
Carriers also will be able to use their devices to get updates on the leads they submitted.
The Small Business Solutions team will hold forums the week of July 11 to answer questions from postmasters and customer services managers and supervisors. A stand-up talk with instructions on how to use the new feature is also available.
Sales generated from carrier leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about the employee lead programs: Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.