Audit Finds USPS Package Tracking Inaccurate and Inadequate

The postal Inspector General (IG) found that 64% of tracking messages for packages it examined in a recent audit were inaccurate and recommended the USPS do a better job of communicating when providing delivery status notices. That’s significant for online sellers who must appease customers anxiously awaiting their orders.

The USPS IG explained that customers can track the status of their packages online and see messages such as “Arrived at USPS Facility”; “In Transit to Next Facility”; “Departed USPS Facility”; or “Out for Delivery.”