During the week of April 7, 2025, we performed a self-initiated audit at the Charlotte Regional Processing and Distribution Center (RPDC) and three delivery units serviced by the RPDC. The delivery units included the Airport Station, Concord Main Post Office, and Concord Parkway Station in the Charlotte, NC area.
We issued individual reports for the three delivery units and the RPDC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in four of the five areas we reviewed affecting mail delivery and property conditions. We also found issues related to separation of packages, unattempted mail delivery, and contract delivery service badges.
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Charolotte RPDC. We also identified other issues related to safety.
