Washington, D.C. – The Office of Personnel Management (OPM) released three videos today to help federal employees and retirees better navigate their online retirement services accounts.
“OPM remains committed to helping federal employees transition from serving the American public to enjoying their hard-earned retirement,” said Kiran Ahuja, OPM Director. “The purpose of these videos is to reduce login errors for federal retirees managing their retirement accounts online, and to improve responsiveness by reducing wait times at our call centers. Our goal is to make this transition for federal employees as easy as possible.”
The three videos address:
- How to register for a Login.gov account through Services Online
- How to access and link your Services Online account with your existing Login.gov credentials
- How to Reset Your Services Online Account if You Lose Your 8-Digit Code
The new step-by-step videos are designed to improve customer experience by:
- Consolidating information about the Services Online login process into three easily accessible videos.
- Reducing the number of calls into OPM from retirees unable to access Services Online to complete routine tasks that would not otherwise require call center assistance.
- Improving customer experience by highlighting convenient, self-service support that expands the options for customer service beyond Retirement Services’ call center.
In addition, OPM recently released the OPM Retirement Quick Guide, a three-page guide to voluntary retirement that assists federal employees through the retirement process, including helping employees estimate when they can expect their interim and first annuity payments. OPM Retirement Services developed the guide in partnership with the Lab at OPM using human-centered design principles.
