More than 26,000 pieces of mail were sitting undelivered inside the Suffolk Main Post Office during a February inspection, according to a federal audit that found problems with mail delivery, package tracking, key security, fuel card oversight and building safety.
The U.S. Postal Service Office of Inspector General report, released April 9, said auditors found 26,430 delayed mail pieces at 23 of the office’s 31 carrier cases, the hot case and the workroom floor. The delayed mail included 17,564 letters, 8,840 flats and 26 packages.
The finding drew sharp concern from U.S. Rep. Jen Kiggans, R-Va., who said she has continued to hear complaints from constituents about service at the Suffolk office.
“I have continued to hear complaints from constituents regarding the performance of the Suffolk Post Office and the most recent results contained within the USPS OIG interim report related to the delivery operations and property conditions is deeply concerning,” Kiggans said.
Postal Service management said it “generally agrees with the six findings” outlined in the audit, including delayed mail, package scanning, arrow key accountability, fuel card transactions, property conditions and package handling. In its written response, the agency said it has already begun corrective actions, including additional training, updated inventory controls, reconciliation of fuel transactions and addressing safety issues identified during the inspection, while planning ongoing reviews “to monitor for compliance.”
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