My name is Jessica Moenning, and I’m a mail processing clerk in Lincolnville, KS, about 90 minutes north of Wichita.
I joined the Postal Service in June 2014.
I’m the only employee in the office. I work the window and, after our carrier drops off the mail, I distribute it and prepare it to go out.
I’ve worked in just about every Post Office in a 52-mile radius from my house. Working in the other locations helped me learn to do my job better.
I let employees at other offices know that if they need help, they can call me.
Sometimes I would come across tasks that were complicated or that we do only once a month or once a year. So, I created a guide to explain to others how to do these specific things.
For example, one of our nearby Post Offices has had seven PO Boxes that have been continuously rented for 15 years, and the clerk there hasn’t done a new box rental in a long time. So, I made a guide. When you don’t do something regularly, you can forget how to do it.
My favorite thing about being a clerk is getting to feel like Santa Claus year-round. Customers regularly forget what they ordered for themselves by mail. When they open their packages in front of me, they share their happiness with me.
This job gives me a sense of pride and accomplishment.
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