The U.S. Postal Service has given more information on what the new post office in Swannanoa, NC will look like, and it will not include a traditional retail counter.
U.S. Postal Service spokesperson Philip Bogenberger told Black Mountain News in an emailed statement that the new Swannanoa post office will allow customers to have 24-hour access to offerings such as post office boxes and “retail technology.” According to Bogenberger’s email, this retail technology will include self-service kiosks, a rapid drop-off station and smart parcel lockers.
During normal business hours, a postal service employee will be available to help customers at the wicket door with hold mail pick-up, package pick-up and “additional customer needs,” Bogenberger said.
While the Swannanoa post office will not have a traditional retail counter, post office customers will be able to complete most of their retail transactions such as renewing post office boxes; shipping and mailing letters, flats and packages and scheduling passport appointments at the self-service kiosks, he said.
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