Postal Service employees generally have a favorable view of the recently launched Ground Advantage process, but during its initial nine months of operation it did not meet its performance goals, an inspector general report has said.
In starting Ground Advantage in July 2023, it noted, the USPS discontinued its Retail Ground, Parcel Select Ground, and First-Class Package services, intending to streamline package shipping options, increase customer satisfaction through a more reliable and cost-effective product, and grow revenue. The USPS meanwhile continues to offer two other package shipping services, Priority Mail Express and Priority Mail.
