The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its first open season in two weeks, but an inspector general’s report questions whether there’s a dedicated customer support plan for it.
OPM will launch the first open season of the Postal Service Health Benefits System on Nov. 11 with a multi-partner network of agencies and at least one contractor to manage the in-flow of customer experience requests.
The launch will be the first test of the new federal health insurance exchange designed to serve U.S. Postal Service employees, retirees and dependents, first established by the 2022 Postal Service Reform Act.
