LOUISVILLE, Ky. (WDRB) — The federal government is investigating ongoing mail delays in Louisville, and now some U.S. Postal Service employees are raising red flags about what’s happening behind the scenes.
Earlier this year, Louisville residents said they waited weeks for bills, letters and packages. Now, employees said conditions inside local mail processing facilities are contributing to the problems.
“… machines break down quite, quite often … more than a dozen times through the night,” said one USPS worker at the Gardiner Lane processing plant in Louisville who wanted to remain anonymous due to fear of retaliation. “They have no real remedy to that.”
When machines fail, he said the only fix suggested isn’t a great one.
“All they do is literally turn the machine off and on like a computer,” he said. “And then it starts back up and you just keep going.”
The employee described morale as “very low,” saying workers come in looking completely drained.
“When people come in, they literally look like they’re just done,” he said. “They’re just exhausted.”
