The Maui County Council in Hawaii recently passed a proclamation recognizing three of the island’s postal facilities for their long perfect-score streaks on USPS Retail Customer Experience surveys.
The Makawao and Kula Post Offices are tied with each other for second in the nation with 45 consecutive Retail Customer Experience perfect scores, and the Pulakani Finance Station ranks sixth nationally with 32 consecutive perfect scores.
The Retail Customer Experience program employs contractors to visit postal facilities and conduct mailing transactions. The contractors then document their experiences via a standardized questionnaire touching on such topics as wait time, employee engagement and following hazardous material protocols.
“The key to the success of our offices is our remarkable retail teams,” said Makawao Postmaster Danielle Boteilho, who attended the council meeting. “They take great pride in serving our communities and are committed to delivering customer excellence with every single transaction, every single day.”
