The Federal Flexible Spending Account Program has reopened enrollment for new and existing employees who experience a qualifying life event — such as a marriage, divorce or the birth of a child.
The program, known as FSAFEDS, will also allow existing enrollees to make changes to enrollments due to a qualifying life event.
In June, FSAFEDS temporarily disabled the enrollment function on its online platform because of fraudulent activity.
As an enhanced security measure, all users will soon be required to verify their identity through Login.gov using a phased-in approach based on the date they created their account.
On Aug. 1, FSAFEDS began requiring identify verification for all new accounts. Additionally, the program transitioned to a “.gov” website domain.
In October, employees who already have FSAFEDS accounts that were created after 2023 will be required to complete identity verification in order to access accounts.
All remaining employees whose accounts were created before 2023 will be required to complete identity verification beginning in January 2025.
The Login.gov identity verification process will require users to submit a state-issued identification online.
Employees can also complete the process in person at more than 18,000 Post Offices. Login.gov has a list of participating offices.
Employees who could not enroll in or make changes to their FSAFEDS account due to a qualifying life event and are now outside the deadlines to enroll or make changes because enrollment was disabled can now create or modify their FSAFEDS account.
Once an account is created, employees should call FSAFEDS at 877-372-3337 or use the TTY number, 866-353-8058, to request an update to their effective date.
Employees who encounter challenges with identity verification or Login.gov processes should call the Login.gov customer service line, 844-875-6446, which is available 24 hours a day, seven days a week.