GAO – Urgent Action Needed to Fix Unsustainable Business Model and Improve Service Performance

We testified on U.S. Postal Service’s financial condition and service performance before the House Committee on Oversight and Government Reform, Subcommittee on Government Operations. It is based primarily on these reports:

• High-Risk Series: Heightened Attention Could Save Billions More and Improve Government Efficiency and Effectiveness
• U.S. Postal Service: Action Needed to Fix Unsustainable Business Model

USPS hasn’t addressed our prior recommendation to develop publicly available projections of its revenue and expenses. We also reiterate that Congress should consider fully addressing questions about how much postal service the nation needs and how much of that service should be financially self-sustaining.

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