The aim is to ultimately have a system where the retiree, human resources, and the payroll provider all submit their information online and route that package electronically — not to a person in the agency’s retirement services division, but to a Digital File System that can fill in the application and do the calculations, Kupor said. Under that future process, he said, all individuals at OPM will be doing is reviewing and spot checking.
The simple target of what OPM is trying to do with retirement services, Kupor said, is to go paperless “as quickly as possible.”
