USPS OIG – Retail & Customer Service Operations Efficiency
We assessed related policies and processes, observed operations at 12 units nationwide, analyzed performance data, and interviewed management and staff.
Month: February 2025
USPS customers still waiting for Christmas packages as they blast agency’s ‘excuses’ and rage ‘it’s not a weather issue’
USPS customers are still waiting for Christmas packages to be delivered and they want answers about the lengthy mail delays.
Alert: USPS to Expand Nonstandard Fees in July
The plans were outlined in a February 11th report describing changes coming in July as part of its twice-yearly rate changes.
Senators Want Social Security Fairness Act Implemented ‘Immediately’
The Social Security Fairness Act should be implemented “immediately” according to a Feb. 6 letter from 28 senators to the acting commissioner of the Social Security Administration.
GAO: Reviews of Proposed Facility Consolidation Costs Could More Robustly Analyze Risks
But we found that USPS’s process for estimating the costs of these changes doesn’t align with best practices we considered.
USPS workers push for higher pay, uniform allowances after rejecting contract
Uniform allowances, letter carrier safety and wages are among the key issues for some union members in the ongoing contract negotiations between the U.S. Postal Service and the National Association of Letter Carriers union
RoadRage: Cops Seek Driver Who Waved Gun At Postal Worker In Upper Township, NJ
During the altercation, both individuals were outside their vehicles when the suspect brandished a firearm before fleeing the scene, police said
A sneak peek at what a religious accommodation trial might look like for a guy who can’t work Sundays
Because neither side won summary judgment, the case is headed for a jury trial unless the parties settle.
USPS Reforms Must Be Included in Reconciliation
There are reports of disastrous service in certain areas, especially where the Postal Service has re-routed mail and rolled out big new centralized processing facilities. And the Delivering for America plan has made matters worse.
Boston Woman Sentenced to Three Years in Prison for Armed Robberies of Postal Workers
A Boston woman was sentenced yesterday in federal court in Boston for the armed robberies of United States Postal Service (USPS) letter carriers on Nov. 29, 2022