Watchdog says USPS doesn’t have a system to identify lessons learned

The U.S. Postal Service doesn’t have “a formal way to capture lessons learned” during a project and disseminate those findings, despite already having the information to do so, a government watchdog found.

The finding was one of several in a Government Accountability Office report published Monday that concluded the USPS could better implement its 10-year strategic plan with improved project management.

It comes as the agency in recent years has pursued a range of modernization projects including the expansion of fingerprint technology use, and experimentation with edge AI applications to improve mail processing.