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USPS OIG – Washington D.C. District: Delivery Operations

April 12, 2024

READ FULL ARTICLE AT » Office of Inspector General OIG

We performed a self-initiated audit at the Curseen-Morris Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of February 5, 2023. The delivery units included the Brookland Station, Lammond Riggs Station, and Ward Place Annex located in Washington, DC.

We issued individual reports for the three delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited.

 

Delivery Units – Summary of Results 
Controls Reviewed Deficiencies Identified – Yes or No
Brookland
Station
Lammond
Riggs Station
Ward Place
Carrier Annex
Delayed Mail

Yes

Yes

Yes

Package Scanning

Yes

Yes

Yes

Carrier Complement and Timekeeping

Yes

Yes

Yes

Arrow Keys

No

Yes

No

Property Conditions

Yes

Yes

Yes

Other Issues

No

Yes

No

We identified deficiencies in all five areas we reviewed that affected the efficiency of operations at the Curseen-Morris P&DC. We also identified issues related to safety and security:

P&DC – Summary of Results 
Audit Area Issues Identified
Yes No
Clearance Times

X

Delayed Mail

X

Late, Canceled, and Extra Outbound Trips

X

Scan Compliance

X

Registry Cage

X

Other Issues

X

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