In this Five-Year Strategic Plan for FYs 2025—2029, we present our strategic goals and implementation strategies, which reflect our ongoing effort to align with Postal Service and stakeholder strategies. Our three strategic goals are:
Promote Efficiency, Effectiveness, and Transparency of Postal Operations
- Make recommendations that enhance service and improve the efficiency, effectiveness, and financial sustainability of the Postal Service as it rolls out its 10-year Delivering for America strategic plan (DFA).
- Explore emerging opportunities and industry best practices and innovations.
Foster Integrity by Detecting and Preventing Fraud, Waste, and Abuse in Postal Programs
- Conduct impactful investigations and audits that enhance the integrity and security of Postal Service products, services, and people.
- Proactively address areas of risk to financial processes, contracting, or other large postal portfolios; focus on the recovery of improper payments; and highlight industry best practices and innovations.
Pursue Excellence Through Developing Our People and Advancing Innovations
- Respect and develop our people and sustain our performance culture with challenging and satisfying work that adds value to the Postal Service and supports the OIG’s mission.
- Inform and connect OIG employees through the use of innovative technology
The OIG will focus on areas of strategic risk for the Postal Service, including its need to increase revenue, optimize operations and remain competitive in an increasingly challenging marketplace. We will monitor and provide transparency around any changes to the Postal Service’s network and operations, including impacts of the Postal Service’s 10-year plan, Delivering for America. At the same time, our investigations will continue to foster integrity in the postal workforce by detecting and preventing employee fraud and misconduct.
