The Postal Service is drawing on international AI pilots to streamline operations and potentially save money amid its budget crisis, the Office of the Inspector General said.
The U.S. Postal Service is exploring the use of artificial intelligence in its hiring processes and to streamline operations, potentially in hopes of saving some cash, according to a white paper report released this week by its Office of the Inspector General.
Drawing from examples of international post carriers, the USPS is looking to use AI to review resumes for specific experience and key elements, the report said. However, the OIG said AI will not soon replace human operators but will complement its workforce, even creating new positions for humans with AI skills.
“Going forward, the pace of substitution will be affected by a combination of factors, such as the maturity and progress of AI systems, the organization’s readiness to embrace new technologies, as well as regulatory, safety and corporate cultural considerations,” it said.
The report looked to an AI hiring assistant named Charlie used by PostNL, the postal service for the Netherlands, which screens and schedules interviews with candidates and cuts the time to schedule the first interview from four days to half a day.
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