City Carrier Assistant Gabrielle “Gabby” Washington was delivering mail in Radcliff, KY, last summer when she found a 93-year-old customer on the ground outside his home.
The customer told her he had fallen and had been lying in the sun for an extended time.
The man declined the Postal Service employee’s offer to call 911, but he agreed to let her ask a neighbor to help him.
Washington and the neighbor helped the man to his feet but found he had a large gash on his head. The man then agreed to go to the hospital. He died a few weeks later.
The neighbor later visited the Radcliff Post Office to thank Washington.
“He commended Gabby for taking the time to help comfort the customer and for saving his life in that moment,” said Marcedes Deans, a local customer services supervisor.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.