This letter carrier helped a customer who had fallen and hit her head

Letter Carrier Randy Matson was delivering mail in Warren, PA, recently when he heard someone crying for help.

Matson came upon a customer who had sustained a serious head injury.

The 95-year-old customer was working in her yard when she fell backward over a lawn ornament and hit her head on a porch step. She was unable to move.

The Postal Service employee called 911 and stayed with the woman until paramedics arrived.

The customer is recovering after a nine-hour surgery.

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