Letter Carrier Jeremy Burnett was delivering mail at an apartment complex in Wichita, KS, recently when he heard someone yelling for help.
He searched the three-story building until he came to a door that was partially opened, allowing him to see that an older woman was lying on the floor.
The Postal Service employee called 911 and remained with the customer until paramedics arrived.
“She uses a walker,” said Regina Engstrand, the building’s manager. “She was on the floor for about an hour before Jeremy heard her calling for help.”
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
